No, Sodexo is an independent voucher issuer. We build a merchant network that has a wide variety in categories. You can use your gift pass for the purchase of goods or services at the outlets and stores of our merchant partners.
The recipient will be solely responsible for the safekeeping and proper usage of the voucher. Stolen or lost Sodexo Gift Pass will not be replaced. Damaged Sodexo Gift Pass is subjected to the assessment of security features, face value and serial numbers remaining intact to be accepted. We recommend that you take good care of your vouchers to avoid disappointment.
No, because the cashier systems in the store-in-store concept stores (such as GNC store inside Takashimaya Departmental Store or Sushi Goshin by Akashi in Robinsons The Heeren) do not belong to our merchant partners and thus the Sodexo Gift Pass cannot be used for redemption at these store-in-store concept stores.
All the outlet or store managers of our merchant partners are trained to help the recipients of Sodexo Gift Pass. You may refer to the “Contact Us” in this website to e-mail or call our Sodexo customer service number at 6509 0180 for further assistance.